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IT Support

Remote | Pakistan

Full Time | Pacific Time

About the role:

Are you ready to make an impact in the world of IT and technical support? As an IT Support, you’ll independently manage all aspects of IT support for the organization. This includes hardware, software, network infrastructure, security, user training, and troubleshooting. You will act as the primary resource for maintaining and improving our IT environment, ensuring the highest levels of reliability and employee satisfaction. You’ll play a vital role in keeping our IT infrastructure running smoothly. Join us to enhance your skills, solve real-world problems, and be an integral part of our tech-driven success!

What you will do:

  • Provide technical support for login issues, software applications, and system performance, including troubleshooting remote access and peripherals devices.
  • Set up and maintain company laptops, desktops, and servers, including regular system updates, driver installations, and monthly audits for health and performance. Install, configure, and maintain Windows operating system.
  • Implement and monitor cybersecurity measures, enforce IT security policies, and ensure compliance with standards.
  • Manage IT assets, including inventory tracking, allocation, and recovery during employee onboarding and offboarding.
  • Act as a liaison between vendors and employees to resolve hardware and software-related issues.
  • Support remote onboarding by setting up credentials, system access, and security training for new hires.
  • Create and maintain user guides, FAQs, and knowledge bases to enable self-service support.
  • Monitor network performance, troubleshoot connectivity issues, and refine IT processes for efficiency.
  • Conduct training sessions for employees on IT tools, software, and cybersecurity practices.
  • Provide technical support for company meetings, presentations, and events, including video conferencing setup.

What we are looking for:

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Minimum of 1 year of experience in IT support or a related role.
  • Familiarity with operating systems (Windows, macOS) and productivity suites (Microsoft 365).
  • Strong communication, problem-solving, and organizational skills.
  • Basic web development skills (e.g., WordPress) are considered a plus.
  • A mindset geared towards innovation and adaptability in a fast-paced environment.
  • Knowledge of system updates, hardware maintenance, and cybersecurity best practices.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Ability to work independently and prioritize tasks effectively.
  • Availability to provide support during late hours or out-of-office hours when required.

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