ACCOUNTS MANAGER

Full-time
Redmond, WA, USA
Karachi, Pakistan

Are you ready to own customer success for a fast-paced and expanding startup? Data Science Dojo is looking for someone to help grow their business strategy and be responsible for the success of customer management systems. This is an exciting role that will fuel customer success, retention, growth, renewal and advocacy.

As an Accounts Manager, you will help build, communicate, and grow Data Science Dojo’s vision of delivering premier data science training via our 5-day, hands-on, and in-person bootcamps, corporate training, and consulting services, as well as growing the larger data science community. As accounts manager, you will serve as the lead point of contact for all customer account management matters and be responsible for responding to customer inquiries and ensuring successful navigation through our website.

Our goal is to empower our community of mentors, students and professionals committed to unleashing the potential of data science together. With more than 4,000 graduates from over 1,000 different companies, we’re making progress toward that goal.

Job Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Develop and maintain strong relationships with customer segments to ensure maximum satisfaction and retention levels.
  • Work cross-functionally to execute on individual customer strategies. Identify opportunities for adding greater value.
  • Strong verbal and written communication skills
  • Drive product and brand recognition for Data Science Dojo
  • Develop global brand strategy and refine existing product materials
  • Review creative materials and provide constructive brand feedback
  • Manage and define email marketing programs
  • Define metrics of success and measure progress
  • Track relevant qualification and lead management activity in HubSpot
  • Be responsive to every customer inquiry and answer questions about our bootcamp
  • Developing new ways to reach out to leads
  • Analyzing how well customers are responding to our customer service tools

Basic Qualifications

  • A degree in English, Communications, Marketing, Sales or a related field
  • Minimum 2-3 years’ experience in client service capacity with high level of interaction with internal/external clients and partners
  • Experience with sales email communication
  • Experience working on a sales or goal-oriented team
  • Knowledge of web writing tactics and how to sell
  • Strong sense of pride and personal accountability for the end-to-end product/service quality, completeness, and resulting in good quality user experience
  • Self-starter with a proven ability to work in fast-paced environment; possesses a “whatever it takes mentality,” able to quickly and easily adapt to changing mandates and priorities
  • Must demonstrate a sense of urgency around critical priorities, but work calmly, independently and effectively under pressure
  • Exceptional cross-team collaboration and communicator
  • Software industry experience preferred
  • Must be able to pass on 3 professional references
  • Ability to pass a background check

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Ideal Applicants Have

  • An exceptional ability to convey messages both in writing and in person
  • Experience with Google Analytics
  • Familiarity with CRM tools like HubSpot, Marketo, Campaign Monitor, or ActiveCampaign
  • Ability to impact and influence product strategy without authority, drive cross group collaboration, successfully advocate for customers and apply critical thinking and creative solutions in a dynamic highly ambiguous working environment
  • Experience using quantitative and qualitative data to make decisions and recommendations, to build and communicate plans, and to monitor and measure progress against goals
  • Ability to impact and influence product strategy without authority, drive cross group collaboration, successfully advocate for customers and apply critical thinking and creative solutions in a dynamic highly ambiguous working environment
  • Experience using quantitative and qualitative data to make decisions and recommendations, to build and communicate plans, and to monitor and measure progress against goals

We expect this leader to develop new sales strategies and concepts and guide those projects from inception to completion. You should be analytical, creative, and a team player with a familiarity of working in a start-up environment. You’ll be supported to take risks and tackle big ideas, as long as you can effectively align your ideas to our larger company goals. You should also have experience with both online and offline sales tactics, understanding the dynamics of customers who have a passion for learning data science, and to be flexible enough to prioritize your goals in an ever-changing business environment.