We’re hiring · People & Operations

System support associate

Be the calm in the chaos as a System Support Associate at Data Science Dojo, keeping IT running for a global AI education platform.

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Location: Remote | Pakistan
Employment type: Full Time | Pacific Time
Posted: December 13, 2023

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About the role

“Most IT support teams are invisible until something breaks, at Data Science Dojo, you’re the reason things don’t. In a company where every glitch can disrupt global learning, you’ll be the calm in the chaos, keeping our people connected, secure, and moving forward.”

As Data Science Dojo grows its global reach in AI education and launches new platforms, seamless IT operations are non-negotiable. We need a System Support Associate who can keep our systems reliable, our users productive, and our tech environment secure, so our mission to make AI accessible never misses a beat.

What you’ll do

Your mission

Technical support
Be the first line of defense for login issues, software applications, remote access, and peripheral device troubleshooting.
System setup & maintenance
Set up and maintain company laptops, desktops, and servers—including regular system updates, driver installations, and monthly health audits.
Operating system management
Install, configure, and maintain Windows operating systems for seamless performance across the organization.
Cybersecurity & compliance
Implement and monitor cybersecurity measures, enforce IT security policies, and ensure compliance with evolving standards.
IT asset management
Track, allocate, and recover IT assets during onboarding and offboarding, keeping inventory organized and accessible.
Vendor & user liaison
Act as the bridge between vendors and employees to resolve hardware and software issues efficiently.
Remote onboarding support
Set up credentials, system access, and deliver security training for new hires joining from anywhere.
Self-service enablement
Create and maintain user guides, FAQs, and knowledge bases to empower employees with self-service support.
Network & process optimization
Monitor network performance, troubleshoot connectivity issues, and refine IT processes for greater efficiency.
Event & meeting support
Provide technical support for company meetings, presentations, and events, including video conferencing setup.

What we are looking for

Bachelor’s degree in information technology, computer science, or equivalent experience.
At least 1 year of experience in IT support or a related role.
Familiarity with operating systems (Windows, macOS) and productivity suites (e.g., Microsoft 365).
Strong communication, problem-solving, and organizational skills.
Knowledge of system updates, hardware maintenance, and cybersecurity best practices.
Proficiency in troubleshooting hardware, software, and network issues.
Ability to work independently and prioritize tasks effectively.
Availability to provide support during late hours or out-of-office hours when required.

Bonus points

Basic web development skills (e.g., WordPress and other content management systems).
Exposure to cloud platforms (e.g., Azure, AWS, GCP) or remote collaboration tools.
Interest in AI, data science, or technical education.

At Data Science Dojo, we believe the future belongs to those who can learn, adapt, and apply AI to solve meaningful problems. We look for individuals who stay curious and use AI not just as a tool, but as part of how they think and solve problems, improving the quality, speed, and impact of their work, while ensuring solutions are ethical, responsible, and compliant.

We would love to hear from you

Submit your application and our team will be in touch. Not this role? See all openings or send a general application.

Benefits Apply for this role