CUSTOMER SERVICE / INSIDE SALES
Full-Time and Internship
Job Responsibilities
- Answering questions about our bootcamp
- Guiding people through our website
- Monitoring our live chat software
- Developing new ways to reach out to leads
- Analyzing how well customers are responding to our customer service tools
Ideal Applicants Have
- A degree in English, Communications, Marketing, or a related field
- Experience working with HappyFox and/or Olark and/or Campaign Monitor
- A professional voice/style, particularly in writing
- Ability to impact and influence product strategy without authority, drive cross group collaboration, successfully advocate for customers and apply critical thinking and creative solutions in a dynamic highly ambiguous working environment.
- Experience using quantitative and qualitative data to make decisions and recommendations, to build and communicate plans, and to monitor and measure progress against goals.
- Strong sense of pride and personal accountability for the end-to-end product/service quality, completeness, and resulting in good quality user experience.
- Self-starter with a proven ability to work in fast-paced environment; possesses a “whatever it takes mentality,” able to quickly and easily adapt to changing mandates and priorities.
- Must demonstrate a sense of urgency around critical priorities, but work calmly, independently and effectively under pressure.