CUSTOMER SERVICE

Full-Time and Internship

Apply Now

About Data Science Dojo

We are on a mission to make data science accessible to everyone. We offer short-duration, data science bootcamps that have been attended globally by more than 2,700 professionals from over 380 leading companies across the world. Some of our clients come from companies like Microsoft, Apple, Google, and Facebook. Our customers love us, and we are among the top rated data science programs on both Course Report and SkilledUp.

Job Responsibilities

  • Answering questions about our bootcamp
  • Guiding people through our website
  • Monitoring our live chat software
  • Developing new ways to reach out to leads
  • Analyzing how well customers are responding to our customer service tools

Ideal Applicants Have

  • A degree in English, Communications, Marketing, or a related field
  • Experience working with HappyFox and/or Olark and/or Campaign Monitor
  • A professional voice/style, particularly in writing
  • Ability to impact and influence product strategy without authority, drive cross group collaboration, successfully advocate for customers and apply critical thinking and creative solutions in a dynamic highly ambiguous working environment.
  • Experience using quantitative and qualitative data to make decisions and recommendations, to build and communicate plans, and to monitor and measure progress against goals.
  • Strong sense of pride and personal accountability for the end-to-end product/service quality, completeness, and resulting in good quality user experience.
  • Self-starter with a proven ability to work in fast-paced environment; possesses a “whatever it takes mentality,” able to quickly and easily adapt to changing mandates and priorities.
  • Must demonstrate a sense of urgency around critical priorities, but work calmly, independently and effectively under pressure.

Benefits

Our employees are our strength and we invest in our people. Full-time employees enjoy

  • Three weeks of PTO and sick days
  • Top-tier medical, dental, and vision coverage with various plans to choose from
  • Short-term disability, long-term disability and life insurance

Office Perks

We work hard and play hard. Besides excellent benefits, we offer

  • Stocked fridge with beverages and snacks to keep you refreshed throughout the day
  • On-site gym with 24 hour access
  • Challenging and energetic environment while also kicking back with the team on morale events

Internships are paid positions for which you can also receive college credit. It is available immediately and asks for at least 20 hours a week commitment. However, full-time commitment is preferred.

Send us a cover letter in your application that explains why you’re interested in this role and what unique qualities you would bring to the table.

Data Science Dojo is proud to be an equal opportunity workplace.

Apply Now

Back to Data Science Dojo Careers